Terms and Conditions

1. Introduction and acceptance

These Terms and Conditions govern the use of the NicePayer website, its scheduling pages, and the indicated contact channels. By accessing, browsing, submitting information, booking a meeting, or interacting with the site's features, you agree to these Terms. If you do not agree, do not use the site.

2. About us

• Brazil and Portugal: Wanzeller, Unipessoal Lda – NIPC 514873078 – Rua Eng. João Branco, 87, 4900-299, Viana do Castelo, Portugal.

• Brazil: WENDERSION F. WANZELLER LTDA – CNPJ 44.728.577/0001-90 – Av. Paulista, 1636 – Suite 4, 15th Floor – Bela Vista – São Paulo/SP – ZIP 01310-200, Brazil.

• Contacts: Brazil and Portugal: +351 258 093 697 Portugal: toll landline call; Brazil/WhatsApp: +55 11 94571-0882; Email: falecom@wanzeller.com

3. Scope of application

These Terms apply to the informational use of the website, contact and leadgeneration forms, Microsoft Bookings scheduling, embedded third-partycontent, WhatsApp communications, and professional services made availablethrough a proposal, contract, subscription, onboarding, workshop, analysis,consultancy, or other NicePayer commercial instrument.

4. Permitted use and restrictions

• Use the website lawfully, for informational purposes, commercial contact,contracting, or regular use of the available functionalities.

• It is prohibited to compromise security, attempt unauthorized access,perform mass scraping, abusively automate interactions, insert maliciouscode, bypass consent mechanisms, or use the website for fraud, harassment,or unlawful purposes.

• The website content does not replace individualized legal, tax, accounting,or financial advice. Any decision should consider the actual context of theuser or company.

5. Third-party services and content

The website may incorporate functionalities and content from third parties (e.g., Microsoft Bookings, YouTube, Vimeo, analytics and marketing platforms). Such services are governed by the terms and policies of their respective providers. NicePayer does not control the practices of these third parties.

6. Scheduling, contacts, and commercial requests

Scheduling meetings is a convenience and does not guarantee an offer, permanent availability, or the start of a contractual relationship. We reserve the right to reschedule, cancel, or decline meetings in cases of unavailability, schedule conflict, inappropriate purpose, or operational risk.

To request a meeting, use the page for Scheduling.

7. Prices, Taxes, and Payments

Unless expressly stated otherwise, the informational content on the websiteis free. Professional services and digital products are made availableaccording to a proposal, contract, specific commercial page, campaign, orequivalent instrument, with price, currency, taxes, and applicableconditions indicated.

When electronic payment is available, it may be processed by transfer, bankreference, card, payment link, debit, integrated checkout, or other acceptedmethods, including through partners such as SIBS. The use of a paymentprovider does not transfer to NicePayer responsibility for financial systemrules, strong authentication, anti-fraud controls, acquirer unavailability,or final validation of the payment method.

Invoices, taxes, due dates, installments, interest, late payment charges,commercial conditions, and execution rules will prevail according to thecontract, proposal, service order, checkout, or specific commercial documentapplicable to each operation.

8. Confirmation, cancellation, rescheduling, credit, and refund

Any registration, reservation, contracting, deposit, onboarding, workshop,session, analysis, implementation, or payment made on the website or throughNicePayer commercial channels is considered confirmed only after therespective payment has been effectively validated, when applicable.

Whenever a distance consumer relationship is involved, mandatory rightsprovided by applicable law apply, including, where applicable, the right ofwithdrawal within the legal period and under legally provided conditions.

Amounts paid to secure an appointment, slot reservation, operationalactivation, workshop, onboarding, technical availability, projectpreparation, team allocation, environment configuration, or resourceblocking are a firm commitment and are intended for the advance allocationof capacity. For this reason, unless mandatory law provides otherwise, theyare non-refundable in the event of withdrawal, absence, subsequentimpossibility on the client's side, or no-show for reasons not attributableto NicePayer.

NicePayer may, at its sole discretion and without obligation, allowrescheduling, credit for future use, participant substitution, rebooking, orpartial use of the amount paid, provided this is operationally feasible andrequested with reasonable advance notice.

When cancellation, postponement, or impossibility of providing the serviceis attributable to NicePayer, NicePayer may choose between rescheduling theservice, making commercial credit available for future use, or refundingamounts effectively paid, whenever there is no reasonable alternativesolution and within the limits of applicable law.

When the consumer expressly requests the start of performance before the endof the legal withdrawal period, performance may begin immediately. In thatcase, if there is a valid withdrawal, a proportional amount may be due forthe service effectively provided up to the moment of communication.

For services fully performed after an express request to start andacknowledgement of the legal consequences of that performance, the right ofwithdrawal may be lost, as permitted by law.

In operations dependent on scheduling, team, partners, environmentavailability, access issuance, payment validation by SIBS or anotherprovider, calendar blocking, logistical preparation, or commercialunavailability to third parties, those factors will be considered forrescheduling, credit, or any refund.

9. Intellectual property

Trademarks, trade names, logos, layouts, texts, images, videos, databases,models, software, source code, and other website elements are protected byintellectual property rights. Reproduction, extraction, modification,distribution, reverse engineering, or commercial exploitation is prohibitedwithout prior written authorization from NicePayer or the respective holder.

10. Privacy and cookies

The processing of personal data, use of Matomo, essential cookies, optionalcookies, and third-party integrations follow our Privacy Policy, which formspart of these Terms by reference. Privacy Policy.

11. Limitation of liability

• The website and its digital components are provided as they are, without anyguarantee of continuous availability, absence of failures, suitability for aspecific purpose, or uninterrupted operation.

• To the extent permitted by law, NicePayer is not liable for indirect,incidental, special damages, lost profits, loss of opportunity, loss ofdata, third-party unavailability, network failure, external providerfailure, or losses arising from the use or inability to use the website.

• Nothing in these Terms excludes liabilities that cannot be limited orexcluded by applicable law, namely in matters of consumer protection,willful misconduct, or gross negligence when the law so determines.

12. Warranties and disclaimers

NicePayer makes reasonable efforts to keep the website content up to date,but does not guarantee accuracy, completeness, permanent timeliness,economic result, credit approval, commercial acceptance by third parties, orautomatic suitability of the content for any specific case.

13. Suspension and termination

We may suspend, restrict, or terminate access to the website, in whole or in part, in the event of violation of these Terms, legal requirements, security risks, or technical maintenance.

14. Changes to these Terms

We may update these Terms to reflect legal, technical, commercial, oroperational changes, including changes to integrations with Matomo, cookies,marketing platforms, SIBS, payment methods, scheduling, and support. The“Last updated” date indicates the current version. Continued use after theupdate constitutes acceptance of the new terms, unless the law requires adifferent form.

15. Applicable Law and Dispute Resolution

Clients/users in Portugal/EU: These Terms are governed by Portuguese law and, where applicable, by the GDPR. The courts of Viana do Castelo are chosen as the competent forum, with waiver of any other, except for mandatory consumer protection rules.

Clients/users in Brazil: these Terms are governed by Brazilian law, including the LGPD whereapplicable. The courts of São Paulo/SP are chosen as the competent forum,with waiver of any other, without prejudice to mandatory consumer protectionrules.

If there is a specific contract with its own forum, arbitration, orgoverning law clause, the corresponding contractual document will prevail.

16. Official Communications

Formal communications, contractual notices, and requests related to theseTerms may be sent to falecom@wanzeller.com, without prejudice to otherchannels indicated in a proposal, contract, or specific commercial document.

17. Contacts

• Brazil: WhatsApp: +55 11 94571-0882 — Address: Av. Paulista, 1636 – Conj. 4 Pavimento 15 – Bela Vista – São Paulo/SP – CEP 01310-200.

• Brazil and Portugal: Phone: +351 258 093 697 Portugal: toll landline call — Address: Rua Eng. João Branco, 87 – 4900-299 – Viana do Castelo.