Terms and Conditions

1. Introduction and acceptance

These Terms and Conditions govern the use of the NicePayer website, its scheduling pages, and the indicated contact channels. By accessing, browsing, submitting information, booking a meeting, or interacting with the site's features, you agree to these Terms. If you do not agree, do not use the site.

2. About us

• Portugal: Wanzeller, Unipessoal Lda – NIPC 514873078 – Rua Engenheiro João Branco, no. 87 - District: Viana do Castelo — Municipality: Viana do Castelo — Parish: Santa Maria Maior e Monserrate e Meadela.

• Brazil: WENDERSION F. WANZELLER LTDA – CNPJ 44.728.577/0001-90 – Av. Paulista, 1636 – Suite 4, 15th Floor – Bela Vista – São Paulo/SP – ZIP 01310-200, Brazil.

• Contacts: Portugal: +351 258 093 697 (toll landline call); Brazil/WhatsApp: +55 11 94571-0882; Email: falecom@wanzeller.com

3. Scope of application

These Terms apply to the informational use of the website, contact and leadgeneration forms, Microsoft Bookings scheduling, embedded third-partycontent, WhatsApp communications, and professional services made availablethrough a proposal, contract, subscription, onboarding, workshop, analysis,consultancy, or other NicePayer commercial instrument.

4. Permitted use and restrictions

• Use the website lawfully, for informational purposes, commercial contact,contracting, or regular use of the available functionalities.

• It is prohibited to compromise security, attempt unauthorized access,perform mass scraping, abusively automate interactions, insert maliciouscode, bypass consent mechanisms, or use the website for fraud, harassment,or unlawful purposes.

• The website content does not replace individualized legal, tax, accounting,or financial advice. Any decision should consider the actual context of theuser or company.

5. Third-party services and content

The website may incorporate functionalities and content from third parties (e.g., Microsoft Bookings, YouTube, Vimeo, analytics and marketing platforms). Such services are governed by the terms and policies of their respective providers. NicePayer does not control the practices of these third parties.

6. Scheduling, contacts, and commercial requests

Scheduling meetings is a convenience and does not guarantee an offer, permanent availability, or the start of a contractual relationship. We reserve the right to reschedule, cancel, or decline meetings in cases of unavailability, schedule conflict, inappropriate purpose, or operational risk.

To request a meeting, use the page for Scheduling.

7. Prices, Taxes, and Payments

Unless expressly stated otherwise, the informational content on the websiteis free. Professional services and digital products are made availableaccording to a proposal, contract, specific commercial page, campaign, orequivalent instrument, with price, currency, taxes, and applicableconditions indicated.

When electronic payment is available, it may be processed by transfer, bank reference, card, payment link, debit, integrated checkout, or other accepted methods, including through partners such as SIBS. The use of a payment provider does not transfer to NicePayer responsibility for financial system rules, strong authentication, anti-fraud controls, acquirer unavailability, or final validation of the payment method.

Accepted payment methods may include Multibanco reference or bank reference, card, transfer, debit, payment link, integrated checkout, SIBS, or another provider indicated at the time of contracting. Availability of each method may vary by country, service, campaign, contract, anti-fraud risk, currency, transaction amount, and provider rules.

Payment validation may depend on provider confirmation, bank clearing, payment method authentication, fraud prevention, reference issuance, or financial reconciliation. Contracting, booking, environment activation, access provision, or service start is only considered confirmed after effective payment validation, when applicable.

Presentation of a receipt, payment order, initial authorisation, or payment attempt does not replace effective confirmation by the provider or financial institution. In case of refused, expired, charged back, disputed, reversed, suspected fraudulent, or unreconciled payment, NicePayer may suspend activation, delivery, scheduling, access, or service continuity until regularisation.

Invoices, taxes, due dates, instalments, interest, late payment charges, commercial conditions, execution rules, and accepted payment methods will prevail according to the contract, proposal, service order, checkout, or specific commercial document applicable to each operation.

8. Returns, cancellations, credits, and refunds policy

Any registration, reservation, contracting, deposit, onboarding, workshop, session, analysis, implementation, or payment made on the website or through NicePayer commercial channels is considered confirmed only after the respective payment has been effectively validated, when applicable.

Whenever a distance consumer relationship is involved, mandatory rights provided by applicable law apply, including, where applicable, the right of withdrawal within the legal period and under legally provided conditions.

Amounts paid to secure an appointment, slot reservation, operational activation, workshop, onboarding, technical availability, project preparation, team allocation, environment configuration, or resource blocking are a firm commitment and are intended for the advance allocation of capacity. For this reason, unless mandatory law provides otherwise, they are non-refundable in the event of withdrawal, absence, subsequent impossibility on the client's side, or no-show for reasons not attributable to NicePayer.

NicePayer may, at its sole discretion and without obligation, allow rescheduling, credit for future use, participant substitution, rebooking, or partial use of the amount paid, provided this is operationally feasible and requested with reasonable advance notice.

When cancellation, postponement, or impossibility of providing the service is attributable to NicePayer, NicePayer may choose between rescheduling the service, making commercial credit available for future use, or refunding amounts effectively paid, whenever there is no reasonable alternative solution and within the limits of applicable law.

When the consumer expressly requests the start of performance before the end of the legal withdrawal period, performance may begin immediately. In that case, if there is a valid withdrawal, a proportional amount may be due for the service effectively provided up to the moment of communication.

For services fully performed after an express request to start and acknowledgement of the legal consequences of that performance, the right of withdrawal may be lost, as permitted by law.

In operations dependent on scheduling, team, partners, environment availability, access issuance, payment validation by SIBS or another provider, calendar blocking, logistical preparation, or commercial unavailability to third parties, those factors will be considered for rescheduling, credit, or any refund.

This regime applies without prejudice to mandatory consumer rights provided by applicable law and to the specific conditions included in a proposal, contract, checkout, or commercial document accepted by the client.

9. Intellectual property

Trademarks, trade names, logos, layouts, texts, images, videos, databases, models, software, source code, and other website elements are protected by intellectual property rights. Reproduction, extraction, modification, distribution, reverse engineering, or commercial exploitation is prohibited without prior written authorization from NicePayer or the respective holder.

10. Privacy and cookies

The processing of personal data, use of Matomo, essential cookies, optional cookies, and third-party integrations follow our Privacy Policy, which forms part of these Terms by reference. Privacy Policy.

11. Limitation of liability

• The website and its digital components are provided as they are, without any guarantee of continuous availability, absence of failures, suitability for a specific purpose, or uninterrupted operation.

• To the extent permitted by law, NicePayer is not liable for indirect, incidental, special damages, lost profits, loss of opportunity, loss of data, third-party unavailability, network failure, external provider failure, or losses arising from the use or inability to use the website.

• Nothing in these Terms excludes liabilities that cannot be limited or excluded by applicable law, namely in matters of consumer protection, willful misconduct, or gross negligence when the law so determines.

12. Warranties and disclaimers

NicePayer makes reasonable efforts to keep the website content up to date, but does not guarantee accuracy, completeness, permanent timeliness, economic result, credit approval, commercial acceptance by third parties, or automatic suitability of the content for any specific case.

13. Suspension and termination

We may suspend, restrict, or terminate access to the website, in whole or in part, in the event of violation of these Terms, legal requirements, security risks, or technical maintenance.

14. Changes to these Terms

We may update these Terms to reflect legal, technical, commercial, or operational changes, including changes to integrations with Matomo, cookies, marketing platforms, SIBS, payment methods, scheduling, and support. The “Last updated” date indicates the current version. Continued use after the update constitutes acceptance of the new terms, unless the law requires a different form.

15. Applicable Law and Dispute Resolution

Clients/users in Portugal/EU: These Terms are governed by Portuguese law and, where applicable, by the GDPR. The courts of Viana do Castelo are chosen as the competent forum, with waiver of any other, except for mandatory consumer protection rules.

Clients/users in Brazil: these Terms are governed by Brazilian law, including the LGPD where applicable. The courts of São Paulo/SP are chosen as the competent forum, with waiver of any other, without prejudice to mandatory consumer protection rules.

If there is a specific contract with its own forum, arbitration, or governing law clause, the corresponding contractual document will prevail.

16. Official Communications

Formal communications, contractual notices, and requests related to these Terms may be sent to falecom@wanzeller.com, without prejudice to other channels indicated in a proposal, contract, or specific commercial document.

17. Contacts

• Brazil: WhatsApp: +55 11 94571-0882 — Address: Av. Paulista, 1636 – Conj. 4 Pavimento 15 – Bela Vista – São Paulo/SP – CEP 01310-200.

• Portugal: Phone: +351 258 093 697 (toll landline call) — Address: Rua Engenheiro João Branco, no. 87 - District: Viana do Castelo — Municipality: Viana do Castelo — Parish: Santa Maria Maior e Monserrate e Meadela.