Privacy Policy

1. Introduction

This Policy describes how NicePayer processes personal data in compliance with the General Data Protection Law (Law No. 13.709/2018 – LGPD, Brazil) and Regulation (EU) 2016/679 – GDPR, applicable in Portugal and other countries of the European Economic Area. It applies to our websites, online scheduling pages, contact forms, WhatsApp communications, and embedded third-party content (e.g., videos and Microsoft Bookings).

We act as the controller when we determine the purposes and means of personal data processing. In some cases, we act as processors (sub-processors) for business clients, as set out in the contract.

1.1. Key Definitions

• Personal Data any information relating to an identified or identifiable natural person.

• Processing any operation performed on personal data, such as collection, storage, use, sharing, and deletion.

• Controller the entity that determines the purposes and means of processing.

• Processor the entity that processes data on behalf of the controller.

• Cookies files stored in the browser that enable functionalities, analytics, and marketing.

2. What Data We Collect

We collect only the data strictly necessary to provide services and operate the website. Categories include:

2.1. Information You Provide

• Identification and contact details provided via forms (name, email, phone) and WhatsApp messages.

• Scheduling data in Microsoft Bookings (time, name, email, company).

• Contractual and billing data when services are contracted.

2.2. Automatic Collection

We may use cookies and similar technologies to measure audience, improve the site, and, when consented, for marketing. Our GDPR.js controller blocks content and trackers until consent is given.

2.3. Embedded Content

Videos (YouTube/Vimeo) and the Microsoft Bookings calendar remain blocked until consent is given. By clicking to play or view, you authorize the loading of the content and associated cookies.

2.4. Information from Other Sources

We may receive data from payment providers, partners, and advertising platforms when you have consented on those platforms.

3. Purposes of Processing

• To provide and improve services, respond to inquiries, and schedule appointments.

• To perform pre-contractual and contractual obligations with clients.

• To comply with legal and tax obligations.

• Audience measurement and marketing, only with consent.

4. Legal Bases

LGPD (Brazil – art. 7): consent; contract performance; compliance with legal obligation.

GDPR (EU – art. 6): consent; contract performance; compliance with legal obligation.

We do not use sensitive data in our standard operations. If a client shares their own content containing sensitive data, processing will strictly follow contractual instructions.

5. Cookies and Consent Management

The consent banner offers two options: “Accept” and “Decline”. By clicking “Accept”, you authorize all categories of cookies listed below (functional, statistical/analytics, and marketing), including the loading of embedded videos and the Microsoft Bookings calendar. By clicking “Decline”, we limit usage to strictly necessary cookies and keep content blocked.

Planned Categories: Necessary functional; Statistics/Analytics (e.g., Google Analytics); Marketing/Ads (e.g., Meta Pixel, LinkedIn, Twitter/X, TikTok, Microsoft Ads, Google Ads); Automation/CRM.

You may revoke your consent at any time. Use the button below to delete the consent cookie and redisplay the banner, or clear your browser cookies.

Revoke consent

6. Sharing Data with Third Parties

We share data with providers who support us with infrastructure, hosting, site functionalities, and marketing, always under contracts and safeguards consistent with LGPD/GDPR. We only share when necessary for the stated purpose, by legal obligation, or with your consent.

7. International Transfers

Some providers may process data outside your country. For the EU/Portugal, we use appropriate safeguards under GDPR (e.g., Standard Contractual Clauses). For Brazil, we comply with LGPD requirements for international transfers.

8. Security Measures

We adopt technical and organizational measures proportionate to risk, such as access control, encryption in transit, audit logs, and environment segregation. No measure is absolute; we continuously assess and improve.

9. Retention Periods

We retain data only for as long as necessary for the informed purposes and in line with applicable legal and tax deadlines. After that, we securely delete or anonymize it.

10. Your Rights

LGPD (Brazil): confirmation of processing, access, correction, anonymization, blocking, deletion, portability, information on sharing, revocation of consent, and review of automated decisions.

GDPR (EU/Portugal): access, rectification, erasure, restriction, portability, objection, and withdrawal of consent; right to lodge a complaint with the supervisory authority.

11. Children and Teen Privacy

Our services are not intended for minors. If you believe we have collected data from a minor without proper authorization, please contact us for removal.

12. Terms and Conditions

This Privacy Policy must be read together with our Terms and Conditions. Use of the site and services

13. Alterações desta Política

Podemos atualizar esta Política para refletir mudanças legais ou operacionais. A data de “Última atualização” no topo indica a versão vigente.

14. How to contact us

• Brazil: Av. Paulista, 1636 – Conj. 4 Pavimento 15 – Bela Vista – São Paulo/SP – CEP 01310-200. Telefone/WhatsApp: +55 11 94571-0882. E-mail: falecom@wanzeller.com

• Portugal: Rua Eng. João Branco, 87 – 4900-299 – Viana do Castelo. Phone: +351 258 093 697 (chamada fixa a cobrar). E-mail: falecom@wanzeller.com

15. Business identification

Brazil: WENDERSION F. WANZELLER LTDA – CNPJ 44.728.577/0001-90 – Address as above.

Portugal: Wanzeller, Unipessoal Lda – NIPC 514873078 – Endereço conforme acima.